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RETURNS

Our policy is simple: If you are not satisfied with your purchase, we will refund your money within 7 days of receipt of the purchase.

Please note:

All items must be returned in new, unwashed, unworn condition with all tags affixed.
Please include the original packing slip and paperwork with the reason for the return clearly noted.
Please email us at info@parisgordon.com to let us know to expect a return from you. Please let us know what it is you are returning and the reason for the return.
Please include the original packing slip with your return.


EXCHANGES

All exchanges will be credited against the original form of payment. A new order will then be placed and billed to the original form of payment. Availability of a replacement item cannot be guaranteed, in which case you will be contacted by customer service.

Please send all returns and exchanges using a traceable shipping method. Paris Gordon cannot be responsible for packages returned to us using shipping methods that are not traceable.

Should you have any questions, please feel free to contact us at ( 917) 722 8188, Where a PG Essentials Representative will be happy to assist you and answer your questions , Monday - Saturday 9am - 6 pm , Central standard time. If you reach us off hours please leave a message and will will call you back the next business day.


CANCELLATIONS

Orders received by 2pm will be shipped out the same day to ensure prompt delivery to our customers. Because our warehouse packs and ships the items so quickly, we cannot guarantee that an order can be canceled after it has been placed.

Should you wish to cancel an order, please email us at info@parisgordon.com or contact us at (917) 722-8188 within 12 hours of placing the order and we will make every effort to cancel it.


DELIVERY POLICY

All orders will be shipped within 24 hours of payment processing. Your order will be shipped using the delivery method selected at checkout. When our order is shipped, you will be sent a tracking number to track your package. Delivery time will take between 1- 5 business days, depending on shipping method selected at checkout.